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BRAY by Citify Privacy Policy

Last updated: 18/08/2026

1. Our Commitment to Your Privacy

BRAY TOWNHOUSES PTY LTD 21 693 020 870 and CITIFY PTY LTD 57 615 991 716, and related entities, is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with BRAY by Citify and our related websites, marketing campaigns and enquiry forms. By providing your personal information to us, or by accessing our website, you agree to the terms of this Privacy Policy.

2. Personal Information We Collect

The personal information we may collect includes, but is not limited to:

  • Name, date of birth, address, email and phone number
  • Employment or contractor details
  • Bank or superannuation details (if applicable)
  • Video or CCTV images (e.g. on-site footage)
  • Information about your use of our websites and services
  • Feedback, complaints, or responses to surveys
  • We only collect sensitive information (such as health or financial information) where reasonably necessary and with your consent, or where otherwise permitted or required by law.

3. How We Collect Personal Information


We may collect personal information through:

  • Online enquiry forms, including lead forms on Meta (Facebook/Instagram), Google and other advertising platforms
  • Our website and landing pages
  • Display suite visits, registrations of interest and sales appointments
  • Phone, email or written correspondence with our sales consultants

Third parties, such as real estate portals or referral partners, where you have consented to your information being shared with us

4. Why We Collect and Use Your Information

We collect and use personal information to:

  • Respond to your enquiry and provide you with information about BRAY by Citify, including pricing, floorplans, availability and appointments
  • Contact you via phone, email or SMS regarding your enquiry or related offers you may be interested in
  • Manage our relationship with you, including through our customer relationship management (CRM) systems
  • Improve our marketing, sales process and customer service
  • Comply with our legal and regulatory obligations

Resolve disputes and enforce our legal rights

5. Disclosure of Your Information

We do not sell your personal information. We may share your personal information with:

  • Our employees, sales consultants and authorised representatives involved in marketing and selling BRAY by Citify
  • Service providers who assist us with IT, CRM, marketing, printing or communications services, on a confidential basis
  • Our professional advisers (such as lawyers, accountants or auditors), where required
  • Government or regulatory authorities, where required or authorised by law

Any other party you have separately consented to us sharing your information with

Where we engage third-party service providers, we take reasonable steps to ensure they handle your personal information in accordance with the Privacy Act and the APPs.

6. Cookies and Website Analytics

Our website and advertising campaigns may use cookies and similar tracking technologies to improve user experience, understand how visitors interact with our site and ads, and measure the effectiveness of our marketing. You can adjust your browser settings to disable cookies, though this may affect the functionality of our website.

7. How We Protect Your Information

We take reasonable technical, physical and administrative steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Where we use third-party platforms or vendors (including advertising platforms such as Meta), we take reasonable steps to ensure they maintain appropriate security standards.

8. Accessing and Correcting Your Information

You may request access to, or correction of, the personal information we hold about you by contacting us using the details in Section 13 below. We will respond to reasonable requests within a reasonable timeframe, in accordance with the APPs. In some circumstances, access may be limited or refused as permitted by law.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law. When information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

10. Your Rights and Choices

You may choose not to provide certain personal information, though this may limit our ability to respond to your enquiry or provide you with information about BRAY by Citify. You may opt out of receiving marketing communications from us at any time by contacting us directly or using the unsubscribe option provided in our communications.

11. Third-Party Links

Our website or advertising may contain links to third-party websites (including social media platforms). We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "last updated" date.

13. Contact Us

If you have any questions, concerns or requests regarding your personal information or this Privacy Policy, please contact:

BRAY TOWNHOUSES PTY LTD & CITIFY PTY LTD
Attn: Privacy Officer
Email: admin@citify.com.au
Website: ww.citify.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.